Refund Policy

This Refund Policy (“Policy”) governs the circumstances under which refunds may be granted for purchases made on the Uhpenry platform (“Platform”), the obligations of Booth operators (“Booths”) and Users, and the procedures for dispute resolution.
By making a purchase on Uhpenry, you agree to be bound by this Policy, our Terms of Service, and any refund conditions published by the applicable Booth at the time of the relevant Snapgate transaction.

---

1. General Principles

• 1.1 Refunds on Uhpenry are Booth-managed but Platform-enforced. This means:
  • Booths are primarily responsible for reviewing, approving, and processing refund requests.
  • Uhpenry may intervene in cases where a Booth fails to respond, engages in abusive conduct, or otherwise breaches refund-related obligations.
• 1.2 Users are solely responsible for reviewing the Booth's refund terms, delivery method, and license model prior to purchase.
• 1.3 Refunds are not guaranteed and are issued at the Booth's discretion unless Platform intervention is warranted under this Policy.

---

2. Eligible Refund Cases

Refunds may be granted where one or more of the following conditions is met:

• The project is materially defective, incomplete, or non-functional relative to its listing.
• The User is unable to access the purchased content despite valid payment.
• The delivered content materially deviates from its advertised license type, delivery method, or policy terms.
• The Booth fails to respond to reasonable User requests within the active dispute window.

---

3. Ineligible Refund Cases

Refunds will not be issued under the following circumstances:

• User changes their mind after accessing or downloading the project.
• The request is submitted after the Booth's defined dispute period.
• The Booth has expressly designated the project as “No Refunds”.
• User had preview access and proceeded with purchase despite known limitations.
• User has accessed, forked, cloned, or otherwise duplicated the code prior to requesting a refund.
• The stated refund reason is unsupported by specific, verifiable evidence.

---

4. Booth-Controlled Dispute Period

• 4.1 Each Booth must establish a dispute window of no less than seven (7) days and no more than one hundred five (105) days from the date of transaction.
• 4.2 Users must submit any refund or dispute requests within this window.
• 4.3 Booths may impose reasonable preconditions for manual refunds, such as requiring initial contact via email or the Booth's support channel, prior to Platform escalation.

---

5. Refund and Dispute Procedure

• 5.1 The User initiates a dispute via the relevant Snapgate page.
• 5.2 The Booth and User may engage in direct resolution efforts following initiation.
• 5.3 If resolution is achieved, Uhpenry will verify compliance and close the matter.
• 5.4 If resolution fails, either party may escalate the dispute to Uhpenry for a binding determination.
• 5.5 Uhpenry's determination shall be final and binding on both parties, subject to applicable law.
• 5.6 Further details are set forth in the Dispute Resolution Policy.

---

6. Platform and Payment Processing Fees

• 6.1 Stripe transaction fees are non-refundable, except where otherwise required by applicable law.
• 6.2 Uhpenry platform fees are non-refundable, except in cases where Uhpenry is demonstrably at fault.
• 6.3 Further details are set forth in the Platform Fee Policies and Payment Processor Policy.

---

7. Refund Delivery Timelines

• 7.1 Once approved, refunds will be processed via Stripe to the User's original payment method.
• 7.2 Refund delivery timeframes are governed by Stripe's policies and may take five (5) to ten (10) business days from initiation.
• 7.3 Users will receive a confirmation notice once the refund has been initiated.

---

8. Abuse and Fraud Prevention

8.1 Repeated misuse of the refund process may result in account suspension, restriction, or termination.

8.2 Filing false, misleading, or malicious disputes is strictly prohibited and will result in enforcement actions.

8.3 Circumventing Uhpenry's fee or dispute resolution processes to obtain refunds outside the Platform is prohibited.